Payment is due upon receipt of the invoice. No items will be released until full payment has been cleared.

• Pickup: Pickup is available in Bloemfontein for local orders.
• Shipping Fees: Shipping fees will be calculated at checkout based on your delivery location and selected products.
• Rented Event Decor: Available for customers within Bloemfontein only.
• Shipping Times: We are not responsible for delays caused by the carrier.
• Order Tracking: Tracking information will be provided once the order has been shipped.
• Lost or Damaged Items: We are not responsible for items lost or damaged in transit.
• Changes to Shipping Terms: We reserve the right to modify shipping terms at any time. If any changes occur, customers will be notified in advance.

Refunds and returns are subject to our Refund Policy. Feel free to reach out to our customer service team for more details or assistance.

• Handmade Items: All items are handmade and crafted with care. Due to their handcrafted nature, slight variations may occur, making each item unique.
• Novelty Items: Our products, including event decor, are novelty items intended for decorative purposes only.
• Safety Notice: While we strive to offer high-quality items, they are not tested for safety. Please handle them responsibly and keep them out of reach of children.

• Care Instructions: To ensure the longevity of your handmade items, fuse as novelty items.
• Cleaning: Clean items gently with a soft, dry cloth. Avoid using water, harsh chemicals, or abrasive materials that could damage the product.
• Handling: Handle with care to avoid breakage.